Support & FAQ
Questions, feedback, or a problem with one of our products? We are happy to help.
- Contact
- contact@steamengine.kr
- Response time
- Within 2 business days (KST)
Frequently asked questions
How do I get help with 고양이 팡팡 (Cat Pang Pang)?
Email us at contact@steamengine.kr. We read every message and reply during Korean business hours (KST), usually within two business days.
When will 고양이 팡팡 be available?
고양이 팡팡 is in active development and is planned for release on iOS and Android in 2026. Reach out if you would like to hear when it launches.
Is 고양이 팡팡 free?
The game is free to play with ads, and any in-app purchases are processed securely through the Apple App Store and Google Play.
How is my 고양이 팡팡 data handled?
The game has no accounts and stores your progress only on your device. See the 고양이 팡팡 Privacy Policy at /catsuika/privacy and the 고양이 팡팡 Terms of Service at /catsuika/terms for the full details.
How do I get help with Ditto, the camcorder app?
Email us at contact@steamengine.kr. Shared tapes: the tape's host and the person who recorded a clip can delete it from the app; to have a whole tape removed from our server, send us the tape name and we will delete it. See the Ditto Terms of Service at /ditto/terms and the Ditto Privacy Policy at /ditto/privacy.
How do I get help with TalkToYou?
TalkToYou is our 1:1 live Korean conversation service for adults (18+), operated at talktoyou.kr. For bookings, credits, refunds, or account questions, email contact@steamengine.kr and include the email address you signed up with. The TalkToYou Terms of Service and Privacy Policy are published at https://talktoyou.kr/terms and https://talktoyou.kr/privacy.
How do I get help with Sip, the mindful drinking app?
Email us at contact@steamengine.kr. Sip has no account: to erase everything on your device and on our server, tap Settings > "Reset data" in the app. Support page at /sip and the Sip Privacy Policy at /sip/privacy.
How can I request deletion of my data?
For 고양이 팡팡 and Ditto local tapes, all data lives on your device, so uninstalling the app deletes it completely. For Sip, use Settings > "Reset data" in the app. For Ditto shared tapes and TalkToYou accounts, email us and we will delete your data promptly.
See also our Privacy Policy and Terms & Conditions.